Coping with Moody Customersby Kori Rodley Irons | More from this Blogger 20 Sep 2007 01:53 PM While we would like to think that business transactions can be accomplished calmly between consulting adults--we also know that isn't always the case. People, being people, bring their emotions and general moodiness to the table whether they are customers, clients, colleagues, or vendors. As a small business owner, you may find yourself challenged by needing to be able to cope with some unpleasant and moody customers... Rule number one for coping with moody customers--don't take it on. Do not let yourself get sucked into the drama of someone else's moods. This doesn't mean that you cannot be compassionate and sympathetic. In fact, it can often be a good tactic to learn how to be compassionate and acknowledge a "mood" without getting drawn into the cycle or a dramatic interaction. Other times, ignoring that anything moody is going on can also help. I know this seems rather elementary, or a bit like dealing with your children, but just ignoring that a person is being moody or challenging and going forward with your best, mellowest, most professional self can often counter the effects of a moody disposition. The second rule of dealing with moody customers and clients in your home business is to get your head right before interacting. This might mean that you need to postpone a meeting or identify the things that might trigger you in advance so you will be able to avoid getting wrapped up in someone else's moods. This way, you will be better able to clearly see what is going on and stay focused on how to resolve any problems and do what needs to be done to make sure a successful business transaction is able to occur. It might also help to take a good look at yourself and make sure that there aren't any behaviors that YOU are doing to contribute to a "moody" client or customer. Also: Keeping a Smile Plastered Across the Face You've Got to Really CARE About Your Customers Learn more about Kori Rodley Irons  Bio has been removed by administrator Relevanthome business tags User Comments No comments on this article yet. Be the first to comment! Community Tags customers, customer service, relationships Discuss this article
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