Search Results for: blog customer conversations balancing the personal with business

Do Your Customers Know They Can Ask You Anything?

The flow of information and communication is incredibly important in business–even in a small, home-based business like yours (and mine.) In fact, I think that having an open-door policy and creating an environment where our customers and clients feel they can come to us with any problem–big or small–may be even more important in a small business. We need our customers and clients to know they can depend on us and get in touch with us whenever they need us. In order for our customers and clients to know that they can ask us anything–we have to set the stage. … Continue reading →

Customer Conversations–Balancing the Personal with Business

There are those people whose life is an open book–they are eager and willing to talk over all the details with anyone and everyone who will listen. Some of us home business owners may be those sorts of open, social people and we certainly have some colleagues, customers, or clients who always have all sorts of personal life and family information to share. It can be tough to stick to business topics or even get a little bit of business accomplished during these animated conversations. So, how can we balance the personal chat, with the business communications? For many of … Continue reading →