Working on Being Nonjudgmental in Business

Have you ever tried to go an entire day without passing judgment? It is nearly impossible! Unless, of course, you are the Dali Lama or some sort of saint. As we operate our home businesses, however, it can be incredibly challenging not to pass judgment on customers, clients, prospects, vendors and even our competitors. Our first instinct may be to call them stupid or make generalizations about their “type.” Unfortunately, this judgmentalism can come back to haunt us and keep us from giving good service, making strong contacts and encouraging loyal customers. Not to mention, it can affect how we … Continue reading

Leadership Vs. Control Freak

A strong leader is not the same as someone who wants to control every aspect of a project of event. Sometimes, I think we have a tendency to assume that the person who talks the loudest, is the bossiest and who takes over every aspect of a project or event is the “leader” when in fact, that person may be overly controlling. Good leaders let others shine, and they know how to share the glory and delegate both the “good” tasks and the “bad” ones. A person who wants to control every aspect and micro-managed what he or she does … Continue reading

Are You Picking Your Customers Apart with Judgment?

Having discerning judgment and being able to evaluate people and situations is an important element to being successful in business–even a small, home-based business. For some of us, however, we might be taking things too far. Constant judgment and picking our clients and customers to shreds with our criticism and judgment can keep us from providing good customer service and building lasting relationships in our work. As hard as I have tried, I have not yet been able to eradicate judgment entirely from my personality. I just cannot help but size up people and situations and try to put them … Continue reading

Watch out for Premature Judgment

I confess that it is in my nature to be quick-to-judge. Not just as parent, but in other aspects of my life as well. Even though I have spent a lifetime working on this challenging personal reality, I still come up against the quick and premature judgment when I am dealing with my children all the time. Learning how to take a step back and gather the facts before passing judgment can be an incredibly important element in any parent’s tool box. Parenting is such a gut-reaction and emotional endeavor for so many of us—it can be tough to be … Continue reading

Good Judgment Vs. Being Judgmental

I wrote yesterday about “judgment”–as in good judgment and how it is important for us to know what triggers us and clouds our judgment. I realized however that for some of us, we get hitched up on the difference between judgment–the need to have good sense and a critical eye; to be able to evaluate a situation and make the best decision, and being judgmental–being too critical and passing judgment on people and situations based on our value systems and not being able to see things objectively. Being too judgmental can harm our home businesses. Running a business demands that … Continue reading

Money Intuition

We all want to do the best we can with our money and to feel as though we are spending it wisely. None of us like feeling as though we’ve wasted our income—the term “buyer’s remorse” has applied to all of us at one time or another, and we didn’t like how it felt. So we do what we can to learn more about finance, from talking to financial experts, read books on the topic, watching television infomercials—even reading blogs on certain well-known websites. We do our best to stay up-to-the-minute—and then we notice something. The information we get is … Continue reading

When Customers and Clients Try to Make Their Problems Yours

There is a difference between great customer service and getting sucked into taking on someone else’s problems. There is a place for good limits and boundaries in business too and just because our clients and customers have problems and “issues” does not mean that we always have to take them on… One of the most common “problems” that customers or clients try to pass on is when they have difficult time management—they delay taking care of something, do not manage their own affairs until they are in crisis, etc. and then they want someone else to come in and bail … Continue reading

Smoothing Out Misunderstandings

Even those people who fancy themselves great communicators occasionally run into situations where they get into misunderstandings with customers and clients. For the rest of us, who might not kid ourselves into thinking we are excellent business communicators, misunderstandings can be a regular occurrence. So, what can be done to address and smooth out difficulties when misunderstandings occur? For some reason, I am one of those people who often finds myself in a peace keeper role. It happens less now that I am working on my own than it used to. In my many years of working with nonprofit organizations, … Continue reading