It takes a lot of effort and hard work to attract and keep customers and clients–more energy is spent on attracting and cultivating new customers than maintaining the ones you already have. That is one of the reasons it can be so disconcerting to lose a client. You may wonder what you did wrong, and what could have been done to maintain the customer or client relationship–or if there’s anything you can do to get that customer back. Sometimes, customers may leave because of something you did as a business-person, but other times, it may be for reasons completely out … Continue reading →

I am, by nature, a very positive person. So, I can get pretty resentful when individuals bring out my “negative side.” And, while I am a grown-up and I know some of the basics of diplomacy and how to cope and deal with difficult people—every once in a while there is someone who I absolutely, positively, do not and cannot manage to like. What then? I have found that the few people who have set my teeth on edge are normally pretty negative people—those individuals (colleagues, clients, customers) who gripe and whine about everything and anything, refuse to take responsibility … Continue reading →