Communication is at the heart of every home-based business. When you are working, you are communicating with clients, suppliers, and other types of people. Sometimes, our communications do not send the messages that we intend them to. Perhaps we don’t return a call or email promptly or that we send a poorly worded email or letter. Maybe the tone of voice that we used when speaking was not pleasant. Something happened that caused the recipient of the communication to perceive our message differently than we intended for them to perceive it. When communications are misinterpreted, the person on the receiving … Continue reading →

Earlier today, I attended a webinar that was designed for lawyers. Although the webinar was designed for lawyers, the subject matter was certainly a topic that I feel is of the utmost importance for all professionals, no matter what area they work in. The topic was trust. As a professional, you can only be in business if your clients and potential clients trust you. If no one trusts you, you will quickly find yourself without any work. Fortunately, there is no secret formula for building and maintaining trust. There are simple and universal things that people can do to inspire … Continue reading →