Have you ever tried to go an entire day without passing judgment? It is nearly impossible! Unless, of course, you are the Dali Lama or some sort of saint. As we operate our home businesses, however, it can be incredibly challenging not to pass judgment on customers, clients, prospects, vendors and even our competitors. Our first instinct may be to call them stupid or make generalizations about their “type.” Unfortunately, this judgmentalism can come back to haunt us and keep us from giving good service, making strong contacts and encouraging loyal customers. Not to mention, it can affect how we … Continue reading →

Chances are that your one-person home business doesn’t have its own “complaint department”—unless you just assume that one of the many hats you wear in your world of business, work, and family has those words embroidered across the front. Perhaps you’ve been lucky enough not to have to deal with any complaints or difficulties with customers or product—but if you have, how do you handle those complaints? I’m of the belief that it is better to deal with things quickly than to let them fester. Although I was talking with a friend who said that many complaints resolve themselves if … Continue reading →